Returns & Exchanges

At Society Tea, we strive to ensure every sip is perfect; however, due to the perishable nature of our products, returns are typically only accepted for damaged or incorrect shipments. Please notify us within 48 hours of delivery to initiate a resolution for any quality concerns.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and clear photos of the damaged or incorrect items.

• 2.
  Verification

  Our quality assurance team will review your request within 24-48 hours to verify the issue and approve the return or replacement.

• 3.
  Packaging

  Once approved, ensure the tea remains in its original vacuum-sealed packaging and place it securely in a shipping box.

• 4.
  Refund or Replacement

  After we process your request, we will either dispatch a fresh replacement or issue a full refund to your original payment method within 7 business days.